Privacy Policy

The data controller is Snowkite Sensation, a French company registered with the Paris Trade and Companies Register under number 851 955 732.

Registered office: 3 Square Lamartine, 75016 Paris, France.

Email: contact@snowkitesensation.com.

Phone: +33 6 34 17 03 14.

This policy applies to the website www.snowkitesensation.com and to personal data processed in connection with Snowkite Sensation’s services, including trips, lessons, gift vouchers, equipment sales, enquiries, newsletters and customer support.

Depending on your interaction with Snowkite Sensation, we may collect the following data:

• Identity details such as first name, last name and company name where relevant.
• Contact details such as email address, phone number and postal address.
• Booking information related to trips, lessons, courses, gift vouchers or tailor-made travel.
• Information needed to assess whether a snowkite trip, lesson or outdoor activity is suitable, such as skiing or snowboarding level, kite experience and relevant safety information.
• Order and delivery details for online equipment purchases.
• Payment information processed by payment providers such as Stripe or by bank transfer.
• Newsletter subscription information through Brevo.
• Messages sent through contact forms, email or the Crisp chatbox.
• Appointment booking information through Calendly.
• Technical data such as IP address, browser, device, language, pages visited and cookie preferences where applicable.

Snowkite Sensation aims to collect only the data needed for the relevant purpose.

Your personal data may be used for the following purposes:

• Answering contact requests and quote requests.
• Managing bookings for trips, lessons, courses and gift vouchers.
• Assessing whether a trip or activity is suitable for your level and expectations.
• Organising travel services, accommodation, activities, guides, local providers and logistics.
• Processing online shop orders, deliveries, returns and customer service.
• Processing payments and invoices.
• Sending newsletters and commercial communications when you have subscribed or when allowed by law.
• Managing customer support through email, forms or chat.
• Complying with accounting, legal, tax and administrative obligations.
• Improving the website, understanding basic website performance and securing the website.

Depending on the case, Snowkite Sensation processes personal data on the following legal bases:

• Performance of a contract or pre-contractual steps, for bookings, quotes, orders and customer service.
• Legal obligations, for accounting, invoicing, tax and regulatory requirements.
• Legitimate interest, for basic business management, fraud prevention, customer relationship and website security.
• Consent, for newsletters, certain cookies, analytics, marketing or third-party content where consent is required.

Snowkite Sensation may use third-party providers to operate the website and deliver its services.

• WordPress and WooCommerce for the website and online shop.
• Stripe for online payments.
• Bank transfer through Snowkite Sensation’s professional bank account, including Qonto where applicable.
• Brevo for newsletter subscriptions and email communications.
• Crisp for live chat and customer support.
• Calendly for appointment booking.
• Google Analytics or Google Tag Manager where active on the website.
• YouTube or Instagram when external content is embedded or displayed.
• Accommodation providers, guides, instructors, schools, transport companies, insurers and local operators when necessary for a booking or trip.
• Accounting, legal, insurance and administrative providers where necessary.

These providers may process personal data only for the purposes required to provide their services. Some may process data outside the European Union depending on their own infrastructure and contractual safeguards.

The website may use cookies or similar technologies. Some cookies are necessary for the website to function correctly, while others may be used for analytics, chat, appointment booking, embedded videos or social media content.

Necessary cookies may include cookies used for site security, language preferences, WooCommerce cart and checkout, user session, consent preferences and basic technical operation.

Non-essential cookies may include analytics cookies, Google tools, Crisp chat cookies, Calendly cookies, YouTube cookies, Instagram cookies or other third-party trackers depending on the tools active on the website.

Where required by law, non-essential cookies are subject to your prior consent. You should be able to accept, refuse or configure them through the cookie consent tool displayed on the website.

If a cookie banner is not yet active or if a tool is loaded without consent, Snowkite Sensation should update its cookie configuration to match current legal requirements.

If you subscribe to the Snowkite Sensation newsletter, your email address and, where provided, your name may be processed through Brevo.

You can unsubscribe at any time by clicking the unsubscribe link included in each newsletter or by contacting Snowkite Sensation.

Snowkite Sensation does not use the newsletter to sell your data to third parties.

For snowkite trips, lessons and outdoor activities, Snowkite Sensation may ask for information about your level, experience, equipment needs or constraints that may affect safety or suitability.

This information is used to recommend the right trip, avoid unsuitable bookings, organise the activity properly and share relevant details with guides, schools or local providers where necessary.

Snowkite Sensation does not seek to collect unnecessary medical data. If sensitive information is provided voluntarily because it is relevant to safety, it will be handled with care and shared only where necessary for the performance or safety of the service.

Snowkite Sensation keeps personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required by law.

• Contact requests may be kept for the time needed to respond and manage the commercial relationship.
• Booking and trip data may be kept for the duration of the customer relationship and legal limitation periods.
• Invoices and accounting documents are kept for the legal accounting retention period.
• Newsletter data is kept until you unsubscribe or request deletion.
• Cookie consent choices are kept for the duration configured in the cookie tool.
• Chat and support messages may be kept for customer service follow-up and dispute management.

Subject to applicable legal conditions, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, as well as the right to data portability where applicable.

You may also withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact Snowkite Sensation at contact@snowkitesensation.com.

You also have the right to lodge a complaint with the competent data protection authority, in France the CNIL.

Snowkite Sensation takes reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No website or online transmission is completely risk-free. Users are encouraged to use secure passwords, avoid sending unnecessary sensitive information and contact Snowkite Sensation if they suspect a security issue.

Some tools or providers used by Snowkite Sensation may process data outside the European Union, depending on their own technical infrastructure.

Where required, such transfers should rely on appropriate safeguards such as adequacy decisions, standard contractual clauses or equivalent mechanisms provided by the relevant provider.

For any question about this Privacy and Cookies Policy, or to exercise your rights, you can contact Snowkite Sensation at:

Email: contact@snowkitesensation.com.

Postal address: Snowkite Sensation, 3 Square Lamartine, 75016 Paris, France.

Snowkite Sensation may update this Privacy and Cookies Policy to reflect changes in the website, services, tools used or legal requirements.

The latest version published on the website applies from the date of publication.