Booking with Snowkite Sensation

Snowkite Sensation is a French simplified single-shareholder company, registered with the Paris Trade and Companies Register under number 851 955 732.

Registered office: 3 Square Lamartine, 75016 Paris, France.

Email: contact@snowkitesensation.com.

Phone: +33 6 34 17 03 14.

Snowkite Sensation is registered with Atout France under number IM075190065.

Snowkite Sensation benefits from a financial guarantee with APST, 15 avenue Carnot, 75017 Paris, France.

Snowkite Sensation is covered by Professional Civil Liability insurance subscribed with Hiscox, policy no. RCP250722177253, through Assurup, Hiscox delegated broker, for the activity of organising stays or trips.

These Terms and Conditions apply to services sold by Snowkite Sensation, including travel packages, snowkite trips, tailor-made trips, classic travel services, snowkite lessons, isolated sports activities, gift vouchers and equipment sales through the online shop.

Any order or booking implies full acceptance of these Terms and Conditions.

Specific conditions appearing on a product page, quotation, trip programme, invoice, booking form or booking confirmation prevail in case of contradiction.

Client: any person booking, purchasing or benefiting from a service sold by Snowkite Sensation.

Traveller: any person actually taking part in the trip, stay, lesson or activity.

Travel package: a combination of at least two different types of travel services for the same trip or stay, lasting more than twenty-four hours or including an overnight stay, in accordance with the French Tourism Code.

Isolated sports activity: snowkite lesson, initiation, guided session or outdoor activity booked alone, without accommodation or another travel service.

Gift voucher: voucher purchased to benefit from a later service, generally a lesson or snowkite activity, according to the conditions indicated at the time of purchase.

Before booking, the Client acknowledges having received or having been able to consult the essential information relating to the chosen service, including destination, dates, provisional programme, included and excluded services, price, payment terms, cancellation conditions, required level, weather and safety constraints, possible formalities and proposed or recommended insurance.

Photos, videos and descriptions published on the website are provided for information purposes only. They present the spirit, level of comfort or environment of the service without guaranteeing an exact reproduction of conditions, landscapes, accommodation or activities observed during a previous trip.

A booking becomes firm only after written confirmation from Snowkite Sensation and payment of the amounts due according to the conditions indicated at the time of order.

A quotation or information request does not constitute a booking and does not guarantee availability.

Prices are indicated in euros, including taxes unless otherwise stated. They include only the services expressly stated as included.

Unless specific conditions apply, for any booking made more than thirty days before departure, a deposit of 50% of the total price is required at the time of booking. The balance is due thirty days before departure. For any booking made thirty days or less before departure, full payment is required at the time of booking.

In case of non-payment of the balance within the required deadlines, Snowkite Sensation may consider the booking cancelled by the Client and apply the cancellation fees provided for in these Terms and Conditions.

This section must be read carefully before any booking.

Some trips, especially rare, polar or hard-to-secure destinations, may involve significant financial commitments with accommodation providers, guides, transport companies or local operators.

For these trips, specific cancellation conditions may be stated on the trip page, quotation, contract or booking confirmation. These specific conditions prevail over the general cancellation policy below.

If no specific conditions are expressly stated, the general cancellation policy applies.

• Cancellation within 7 days after payment and more than 60 days before departure: full refund of amounts paid, excluding possible bank fees, already subscribed insurance fees or expressly indicated non-recoverable costs.
• Cancellation between 60 and 31 days before departure: 50% of the total trip price remains due to Snowkite Sensation.
• Cancellation 30 days or less before departure: 100% of the total trip price remains due to Snowkite Sensation.
• No-show at departure or trip abandonment: 100% of the total trip price remains due. No refund will be made for unused services due to the Client.

Any cancellation request must be sent in writing to Snowkite Sensation. The cancellation date is the date on which the written request is received.

The Client is informed that the fourteen-day withdrawal right applicable to certain distance sales does not apply to accommodation, transport, catering or leisure services to be provided on a specific date or during a specific period.

Trips, stays, dated lessons, courses and activities booked for a specific date or period therefore do not benefit from the fourteen-day withdrawal right.

Snowkite Sensation may need to modify certain elements of a trip, stay, lesson or activity before or during its execution, in particular for reasons linked to weather, snow, wind, safety, provider availability, local conditions, administrative decisions or any external event.

In case of a significant modification of an essential element of the contract before departure, Snowkite Sensation will inform the Client as soon as possible and propose, depending on the case, acceptance of the modification, a replacement service or cancellation without fees when required by applicable law.

Snowkite Sensation may cancel a trip if the minimum number of participants indicated is not reached or in case of exceptional and unavoidable circumstances preventing the execution of the contract.

The Client acknowledges that snowkiting is an outdoor activity dependent on natural conditions.

Snowkite practice depends in particular on wind, snow, visibility, temperature, avalanche risk, terrain condition, decisions made by guides, instructors or local providers, and decisions made by local authorities.

Snowkite Sensation never guarantees a specific number of snowkite hours or days.

Snowkite Sensation’s obligation is to organise the trip, stay or activity seriously and professionally, while respecting participant safety. It cannot guarantee wind, snow, sunshine or perfect conditions.

No refund will be due solely because of lack of wind, lack of snow, poor visibility or programme modification when the overall service can be adapted or performed under reasonable conditions.

The Client undertakes to provide accurate information about their sports level, experience in skiing, snowboarding, kitesurfing, snowkiting, mountain or outdoor activities, as well as any medical condition that may affect participation.

Snowkite Sensation reserves the right to refuse or exclude a participant if their actual level, physical condition, equipment or behaviour presents a risk to themselves, other participants, guides or the proper running of the trip.

Any dangerous, aggressive, intoxicated, disrespectful behaviour or failure to follow safety instructions may result in immediate exclusion, without refund.

Snowkite Sensation may sell or facilitate the booking of snowkite lessons, initiations or isolated sports activities carried out by partner schools, independent instructors or local providers.

Unless otherwise stated, Snowkite Sensation does not directly provide on-site instruction for the lesson.

The school, instructor or local provider remains responsible for the practical organisation of the lesson, sports supervision, adaptation to weather conditions, choice of spot, possible postponement and safety decisions on the day of the activity.

In case of weather cancellation decided by the provider, postponement will be offered as a priority. A refund will only apply if no reasonable postponement is possible, according to the applicable conditions of the relevant service.

When Snowkite Sensation sells a combination of at least two travel services for the same stay, lasting more than twenty-four hours or including an overnight stay, the service may constitute a travel package under the French Tourism Code.

In this context, Snowkite Sensation is responsible for the proper performance of the services provided in the contract, whether these services are performed by itself or by other travel service providers, without prejudice to its right of recourse against those providers.

The Client acknowledges that snowkite trips may involve uncertainty linked to mountains, climate, transport, local providers and the constraints specific to remote or sports destinations.

Snowkite Sensation may organise or sell tailor-made trips, ski holidays, leisure trips or other tourism services not directly linked to snowkiting.

These services are subject to these Terms and Conditions as well as the specific conditions provided at the time of quotation or booking.

Gift vouchers sold by Snowkite Sensation are valid for the service indicated at the time of purchase.

Unless otherwise stated, gift vouchers for snowkite lessons are valid for two winter seasons from the date of purchase, until April 30 of the second winter season following the purchase.

Example: a gift voucher purchased in November 2026 is valid for the 2026/2027 winter season and the 2027/2028 winter season, until April 30, 2028.

The gift voucher is non-refundable after purchase, except in case of definitive cancellation of the service by the school or provider concerned without any possibility of postponement during the voucher’s validity period.

Failure to use the gift voucher during its validity period does not give rise to any refund.

Snowkite Sensation strongly recommends that each Client has insurance adapted to the trip, sports activity and destination.

Snowkite Sensation may propose or recommend insurance contracts through partners such as Assurinco / Mutuaide. Guarantees, exclusions, limits, deductibles and compensation conditions are defined exclusively by the insurer’s contractual documents.

Snowkite Sensation is not an insurer and does not guarantee coverage of any claim.

The Client is also invited to check any guarantees included with their bank card, in particular Visa Premier, Mastercard Gold or equivalent card, when the trip is paid with that card.

The Client is solely responsible for the validity of identity documents, passports, visas, travel authorisations, vaccinations, medical certificates and administrative formalities required for the trip.

No refund will be due if the Client cannot take part in the trip because of an invalid passport, missing visa, denied boarding or unfulfilled formality for which they are responsible.

Snowkite Sensation operates an online shop dedicated to snowkite equipment. Products are offered subject to availability.

For equipment purchases made remotely by a consumer, the Client generally has a withdrawal period of fourteen days from receipt of the product, unless a legal exception applies.

The product must be returned complete, clean, unused, undamaged, in its original packaging where possible, with all accessories and manuals. Return costs are borne by the Client, except in case of error attributable to Snowkite Sensation or defective product.

Products benefit from applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects.

Snowkite Sensation is liable under the conditions provided by the French Tourism Code when it sells a travel package or travel service falling under its responsibility.

Snowkite Sensation cannot be held liable when non-performance or improper performance of the contract is attributable to the Client, to a third party unrelated to the provision of the services included in the contract, or to exceptional and unavoidable circumstances.

The Client is responsible for damage caused to themselves, other participants, providers, equipment or accommodation when it results from their behaviour, carelessness, failure to follow instructions or false declaration of level or health condition.

The Client may transfer their contract to another person meeting the same participation conditions, provided Snowkite Sensation is informed within a reasonable time before departure and subject to the conditions provided by the French Tourism Code.

The transfer may generate additional costs, particularly when tickets, accommodation, permits, insurance or nominative services must be modified.

Any claim must be sent in writing to Snowkite Sensation as soon as possible, together with any useful supporting document.

When the claim concerns a difficulty encountered during the trip, the Client must inform Snowkite Sensation or the local representative as soon as possible so that a solution can be sought during the stay.

In accordance with applicable consumer law, the consumer Client may use a consumer mediator free of charge in case of an unresolved dispute with Snowkite Sensation.

Before referring the matter to a mediator, the Client must submit a written claim to Snowkite Sensation and allow the agency a reasonable time to respond.

The contact details of the competent mediator will be communicated to the Client in accordance with applicable regulations or indicated on the Snowkite Sensation website once the mediator has been effectively designated.

These Terms and Conditions are governed by French law.

The French version of these Terms and Conditions prevails. Any translation into another language is provided for information purposes only.